Q: What is Portabl's return and warranty policy?

Q: What is Portabl's return and warranty policy? A: Portabl's Slide device is guaranteed for two years (24 months) from the date of purchase. If the device is found to be defective within the warranty period, it may be eligible for replacement. For more information on Portabl's warranty terms and conditions, please see our <a href="https://www.portabl.com/return-warranty-policy">Return Policy and Warranty</a>. Q: How do I return my Portabl device? A: For purchases made from Portabl.com, please contact our Customer Support for assistance. Please note that a return authorization is required for any exchange or return. Once you obtain a return authorization, we will provide you with all the necessary information related to the shipping label. You are responsible for securely packing the product and all the original contents. Q: Does Portabl offer exchanges? A: At this time, we do not offer exchanges. Q: What is the Right of Withdrawal? A: EU residents have the statutory right to request cancellation of their order without giving any reason within 14 days of the date they receive the purchased items in their original condition. To exercise this right, contact Portabl Customer Support or send your request to us by mail. Please note that you must also return the goods to the specified address no later than 14 days from the date you communicated your withdrawal request, as long as they are in their original, unused packaging and can be shipped to someone else without the sli

Question 1

What are the technical specifications of the Slide Triple Screen?

Accepted Answer

The Slide Triple Screen by Portabl is a cutting-edge solution for enhancing your productivity with an easily portable multi-monitor setup. This article provides a detailed overview of the technical specifications, and we'll also suggest where to include photos or videos for better illustration.

1. Screen Size and Resolution The Slide Triple Screen comes with two 13.3-inch displays (5mm of thiness), each with a Full HD resolution of 1920x1080 pixels. This combination ensures a sharp and clear viewing experience across all three screens.

2. Weight and Dimensions The Slide Triple Screen is designed to be lightweight and compact, with each individual screen weighing only 1.5 pounds. The dimensions are specifically crafted to make it a perfect fit for most laptops, making it a seamless addition to your workspace.

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3. Compatibility The Slide Triple Screen is compatible with a wide range of devices, including laptops, desktops, and gaming consoles, supporting USB-C, HDMI, and mini DisplayPort connections. The compatibility extends to both Windows and macOS operating systems.

4. Power and Connectivity The Slide Triple Screen can be powered through a USB-C port or an optional external power adapter. The setup process is straightforward, allowing users to connect the screens using the provided cables and accessories.

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Question 2

Is my laptop compatible with the Slide?

Accepted Answer

To put it simply, the Slide Tri-Screen is compatible with nearly every laptop out there, including Mac, Windows, Linux, Chromebook, and any device that has a video output source as Android smartphone.

To check your compatibility, you can go to the chat, select the Sales --> Compatibility option and follow the steps to find out.

Each screen requires both power and video connections, and the setup may vary depending on the specific laptop. In the vast majority of cases, this will be provided through a single USB-C cable. For a better understanding of how to connect your laptop to the Tri-Screen, we suggest checking out our interactive Getting Started Guide available here!

|| If you're interested in purchasing the Portabl Slide monitor, you can visit our website to place your order. For more information or assistance, please don't hesitate to contact our friendly support team, who are always ready to help you.

Question 3

What is the setup process and how do I use the Slide Triple Screen?

Accepted Answer

In this article, we provide a step-by-step video guide to help customers set up and use our Slide product. Slide is a triple-screen display solution for laptops, and we understand that some customers may need additional guidance to get started.

The video included in this article shows everything you need to know about using and configuring the product. It covers basic setup, including connecting the monitors and powering the device, as well as more advanced features like adjusting display settings and using the device in various scenarios.

We understand that our customers may be concerned about damaging the device, which is why our video guide also includes tips for safe and proper use of the product. This includes information about recommended usage scenarios and how to avoid common mistakes that can lead to damage.

By following our video guide, customers can ensure that they are using Slide correctly and safely. We encourage customers to take the time to watch the video before using Slide for the first time, as it can help ensure a smooth and successful experience.

If customers have any additional questions or concerns after watching the video guide, we encourage them to reach out to our customer support team for further assistance. We are always here to help ensure our customers have the best possible experience with our products. ${youtube}SLIDE UNBOXING - Triple Portabl Monitors for your Laptop

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Question 4

How do I install the drivers for the Slide?

Accepted Answer

To ensure the optimal performance of your Portabl Slide, it is essential to install the necessary drivers. This guide will walk you through the steps to install the drivers for your Slide on both Windows and macOS systems.

For Windows Users

Visit the Portabl website's support page at https://www.portabl.com/driver and navigate to the "Downloads" section.
Locate the "Portabl Slide Drivers for Windows" download link and click on it to start the download process.
Once the download is complete, locate the downloaded file (usually in your Downloads folder) and double-click on it to run the installation process.
Follow the on-screen instructions, which will guide you through the installation process. It is recommended that you keep the default settings during the installation.
After the installation is complete, restart your computer.
Connect your Portabl Slide to your computer using the provided cables. The device should now be recognized and function correctly.

For macOS Users

Visit the Portabl website's support page at https://www.portabl.com/driver and navigate to the "Downloads" section.
Locate the "Portabl Slide Drivers for macOS" download link and click on it to start the download process.
Once the download is complete, locate the downloaded file (usually in your Downloads folder) and double-click on it to open the installation package.
Follow the on-screen instruction

Question 5

What is Portabl's return and warranty policy?

Accepted Answer

Q: What is Portabl's return and warranty policy? A: Portabl's Slide device is guaranteed for two years (24 months) from the date of purchase. If the device is found to be defective within the warranty period, it may be eligible for replacement. For more information on Portabl's warranty terms and conditions, please see our Return Policy and Warranty.

Q: How do I return my Portabl device? A: For purchases made from Portabl.com, please contact our Customer Support for assistance. Please note that a return authorization is required for any exchange or return. Once you obtain a return authorization, we will provide you with all the necessary information related to the shipping label. You are responsible for securely packing the product and all the original contents.

Q: Does Portabl offer exchanges? A: At this time, we do not offer exchanges.

Q: What is the Right of Withdrawal? A: EU residents have the statutory right to request cancellation of their order without giving any reason within 14 days of the date they receive the purchased items in their original condition. To exercise this right, contact Portabl Customer Support or send your request to us by mail. Please note that you must also return the goods to the specified address no later than 14 days from the date you communicated your withdrawal request, as long as they are in their original, unused packaging and can be shipped to someone else without the sli

Question 6

What is the Portabl's shipping policy?

Accepted Answer

At Portabl, we want to make sure that your order arrives safely and on time. Here are some common questions about our shipping policies:

1. What are your shipping rates? At Portabl, we offer various shipping options to our customers, depending on their location and preferences. The cost of shipping depends on the option selected and the destination of the package.

To find out the exact cost of shipping, we recommend that you use our configurator to simulate a purchase. This will provide you with a shipping quote based on your location and the chosen shipping method.

We understand that shipping costs can be a concern for some of our customers, and we strive to keep them as low as possible. That being said, please note that shipping costs are outside of our control and are determined by our shipping carriers

2. How long does shipping take? Shipping times vary depending on the destination country. To get more information about shipping and related costs, you can contact our support team directly through the chat feature on our website. You can also simulate a purchase using our configurator, which will provide you with details on shipping costs and options based on your location and preferred shipping method. Our team is always available to assist customers with any questions or concerns they may have about shipping and delivery.

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